SIMOTICS MOTORS
This Privacy Policy explains how SIMOTICS Motors handles personal data when you browse our motor and spare parts catalog, request a quotation, or contact us for purchasing, technical or after-sales support.
1. Who we are
SIMOTICS Motors is the website name used by Xiamen Xinchenheng International Trade Co., Ltd. This company operates simotics-motors.com and is responsible for the personal data described in this policy.
Company: Xiamen Xinchenheng International Trade Co., Ltd.
Address: Xiamen Torch High-tech Zone Software Park Phase III, Xiamen, China.
Privacy contact: [email protected]
This policy covers our handling of personal data through this website and related business communications by email or WhatsApp.
2. Personal data we receive
- Inquiries and contact details. Information you submit may include your name, work email, company name, telephone or WhatsApp number, destination country and message. An email address is required by the website inquiry form so we can reply; its other fields are optional. Without sufficient contact or product details, we may be unable to respond or prepare a meaningful quotation.
- Product and transaction information. This may include full Siemens order numbers, motor models, quantities, specifications and information in nameplate photographs or documents you send by email or WhatsApp. If you place an order, we may also handle billing, delivery and after-sales records. Product information is personal data only when it relates to an identifiable person.
- Technical and usage information. Website systems may process IP addresses, browser and device information, requested pages, referring pages, access times and security events. Google Analytics provides website usage information as explained below.
Please provide only information relevant to your request. Avoid sending unnecessary sensitive personal data, identity documents or payment card details. If you provide someone else’s personal data, ensure you are entitled to share it and tell them about this policy.
3. How we use personal data
- Respond to requests for quotations, identify the requested motor or spare part from its order number, and clarify technical requirements.
- Communicate about availability, quotations, procurement and, where an order is placed, delivery and after-sales support.
- Maintain relevant business correspondence and records, and meet applicable accounting, tax or other legal obligations.
- Operate and protect the website, investigate misuse and resolve service issues.
- Understand website traffic and improve catalog content, purchasing guides, technical guides and inquiry routes.
Submitting an inquiry is not, by itself, consent to unrelated marketing. Where marketing requires consent, that consent must be obtained separately.
4. Grounds for processing
Where we rely on consent, you may withdraw it. Withdrawal does not affect the lawfulness of processing that took place before it was withdrawn.
- Steps requested before a contract or performance of a contract: handling your purchase request or order where you are the contracting party.
- Legitimate interests, where recognized by applicable law: responding to business representatives, maintaining business relationships, and protecting and improving our services, subject to your rights and interests.
- Legal obligations: retaining required records or responding to lawful requests.
- Consent: non-essential analytics or other processing where consent is legally required.
5. Cookies and Google Analytics
Cookies are small files stored on your device. Similar technologies may store information in your browser. Some are needed for website functions or security; others support usage measurement.
We use Google Analytics to understand visits and interactions with website content. Depending on the configuration and your choices, it may use cookies or similar identifiers and process information about pages viewed, device or browser type, traffic sources and approximate location.
Where applicable law requires consent, our use of non-essential analytics is subject to that consent. You may block or delete cookies in your browser; doing so may affect some website functions. On supported browsers, the Google Analytics opt-out browser add-on offers an additional way to disable Google Analytics measurement.
More information is available in Google’s information about Analytics data and the Google Privacy Policy.
6. Who may receive personal data
Information shared should be limited to what the recipient needs for the relevant purpose. If you choose to communicate through WhatsApp, that provider also processes information under its own terms and privacy policy.
- Company personnel responsible for inquiries, purchasing, technical support, orders or administration.
- Service providers supporting website hosting, IT, email, business communications and analytics, including Google Analytics.
- Suppliers or logistics partners where information is needed to respond to a request or fulfil an order.
- Professional advisers, regulators, courts or other authorities where disclosure is legally required or necessary to establish, exercise or defend legal claims.
We limit the information shared to what the recipient needs for the relevant purpose. If you choose to communicate through WhatsApp, that provider also processes information under its own terms and privacy policy.
7. International handling of data
Our company is located in China. Personal data you send us may therefore be received and handled in China. Providers such as Google or WhatsApp may also process information in other countries, where data protection rules may differ from those in your location.
International transfers must meet the requirements of applicable law, including safeguards or additional consent where required. You may contact us for information about the recipients and transfer arrangements relevant to your data.
8. How long we keep data
We retain inquiry records for as long as needed to respond to the request and manage related follow-up. If a purchase follows, relevant records may be kept for order fulfilment, after-sales support, accounting, legal obligations and the handling of claims.
The appropriate period depends on the record, the status of the business relationship, applicable retention requirements and any unresolved dispute. Website and analytics data are retained according to their operational purpose and the relevant system settings.
Our policy is to delete or anonymize personal data when it is no longer needed for these purposes. You may contact us to ask about the retention criteria applicable to your information or to request deletion, subject to legal requirements.
9. Protecting personal data
We aim to protect personal data against unauthorized access, loss, alteration or misuse through appropriate organizational and technical measures. No method of internet transmission or electronic storage can guarantee absolute security. Please avoid including unnecessary confidential or sensitive personal information in an inquiry.
10. Your rights and privacy requests
Depending on the law applicable to you, you may have rights to request access to your personal data, correct inaccurate information, request deletion, restrict or object to processing, receive a portable copy of certain data, or withdraw consent. These rights are subject to legal conditions and exceptions.
To make a request, email [email protected] with the subject “Privacy Request” and describe your request. We may ask for proportionate information to verify your identity and locate the relevant records. We will handle requests within the period required by applicable law.
You may also raise a complaint with the data protection authority competent for your situation. Contacting us first does not limit that right.
11. External services and children
Links to other websites or services are governed by their own privacy practices. If you use WhatsApp, please also review the WhatsApp Privacy Policy. This policy explains how we handle the business messages we receive; it does not replace the platform’s policy.
Our website is intended for professional and business use, not for children. If you believe a child has provided personal data to us, please contact us so that we can review and address the matter under applicable law.
12. Changes to this policy
We may update this policy when our services, data practices or applicable requirements change. The revised text and update date will appear on this page. Where required, we will provide additional notice or request consent for relevant changes.