24-hour quotation
Our staff prepare a formal quotation and reply by email within 24 hours of receiving your inquiry.
PURCHASING & AFTER-SALES
Motor support, from your first inquiry to after-sales
Get help sourcing SIMOTICS motors and motor spare parts, reviewing a quotation and following up on an order. Send your requirements through our website form or contact us directly for a formal quotation within 24 hours.
Clear purchase terms
Review the model, quantity, price, condition and delivery terms together before you confirm an order.
Support after delivery
Use the same contact channels for product questions, delivery issues and after-sales follow-up.
Two ways to send your inquiry
Choose the website form for a quick written request, or contact us directly when you have photos, specifications or several items to discuss.
Use the website form
Open the inquiry form and enter Product Model, Quantity, Company Name, Email, WhatsApp and Message. Email is required; the other fields are optional. Adding the full order number and quantity helps us prepare a more useful quotation.
Use Message for the brand, specifications, destination, required condition and delivery needs. Send product photos or nameplate images separately by email or WhatsApp.
Open Inquiry FormContact us directly
For an email inquiry, include the details below. You can also discuss requirements by phone or WhatsApp, or use the WeChat contact button on the right.
- Product name, brand and complete model or order number
- Quantity for each item and the required specifications
- Delivery country, city and any requested delivery date
- Product and nameplate photos, including connectors or damaged parts where relevant
What happens after you contact us
A clear record of the product and commercial details makes each stage easier to check. Here is what to send, what to review and how we help move your purchase forward.
Review the exact requirement
We review the requested model, quantity and application details before preparing the offer. For Siemens motors, include the full order number with every suffix and option code.
- For a replacement, send the existing nameplate and photos of the shaft, mounting and connectors.
- Add the electrical ratings, brake, feedback and cooling requirements where available. Ask us to review any proposed alternative before ordering.
Why it helps: A specific requirement reduces the risk of quoting a similar-looking motor with a different configuration.
Receive a formal quotation within 24 hours
Our staff prepare a quotation and reply by email within 24 hours of receiving your inquiry. We work to offer competitive pricing for your required model and quantity, with the commercial details set out for review.
- Check the quoted model, quantity, condition, unit price, currency and total amount.
- Review availability, lead time, quote validity, payment terms and the agreed warranty and return terms. Confirm freight and any charges included or excluded.
Why it helps: Compare offers on the same model, condition and delivery basis, rather than unit price alone.
Confirm the order in writing
Once the quotation meets your requirements, confirm the items and review the proforma invoice. We use the agreed documents as the reference for the order.
- Check the billing details, consignee, delivery address and product quantities.
- Confirm payment arrangements, shipping terms and any documents you need before proceeding. Send changes in writing so the order details can be updated.
Why it helps: Written confirmation gives both sides a clear record of what has been agreed.
Review the product and requested documents
We coordinate the product details against the confirmed order, including the model, quantity, condition and agreed accessories. Tell us about any specific inspection or documentation requirement before purchase.
- Ask for available product photos, nameplate details or serial-number records when these are needed for your acceptance process.
- Confirm the availability and scope of any requested inspection report or other document in the quotation.
Why it helps: Agreeing the evidence you need early helps avoid missing information when the shipment arrives.
Agree packing and transportation
We coordinate packing and shipping requirements for the order. The product size, weight, destination and handling needs determine the packing and transport arrangements to confirm.
- Discuss protection for shafts, connectors and vulnerable parts, plus any special packing instructions.
- Check the consignee details, freight arrangements and required shipping documents. Contact us for the shipment reference and available carrier tracking details.
Why it helps: Clear packing and delivery instructions help align the shipment with your receiving requirements.
Check the delivery and keep the order record
On arrival, compare the received items with the order documents. Keep the invoice, packing information and product identification details for any follow-up.
- Check the package condition, model, quantity and accessories before putting the item into service.
- If you find damage, a discrepancy or a product issue, take clear photos and contact us with the order reference.
Why it helps: A documented receiving check gives us the information needed to review an issue promptly.
Packing and delivery details that matter
Include special handling, packaging and document requirements with your inquiry so they can be considered in the quotation and confirmed before dispatch.
Product protection
Tell us if shafts, connectors, surfaces or accessories need particular protection. Agree the packing method for the product and transport route.
A complete delivery address
Provide the consignee name, contact number, country, city and postal code. Include site access or receiving instructions when relevant.
Shipping information
Confirm the freight arrangement, required documents and any tracking information available for the chosen shipment. Delivery timing is confirmed for the order.
After-sales support with a clear next step
Contact us through the same email, phone, WhatsApp or WeChat channels after delivery. Include your order reference so we can review the original product and agreed terms with you.
Warranty coverage, warranty duration and return conditions are confirmed for each order. Keep the quotation and order documents for reference.
Get After-Sales Support1. Send the details
Provide the order or invoice reference, model, serial number if available, and a clear description of the issue. Attach product photos, nameplate images and photos of any packaging damage. Include the relevant fault message or when the issue occurred.
2. Review the issue together
We review the information against the order and may ask for additional photos or configuration details. We help clarify delivery discrepancies, product identification and the information needed to assess the reported issue.
3. Agree the next action
We discuss the next step after reviewing the case. Any warranty claim, return, replacement or other resolution follows the terms in the specific quotation and confirmed order. Contact us to agree the instructions before sending an item back.
Questions before you send an inquiry
What if I cannot identify the exact motor model?
Send a clear nameplate photo and pictures of the motor, mounting and connectors by email or WhatsApp. Include the machine or application details you have, and tell us whether you need the complete motor or a specific part.
How do I send product images with a website inquiry?
Submit the form with your email and the product details you have. Send the photos separately by email or WhatsApp, and include the same company name or model so the messages can be matched.
Can I request pricing for several items or quantities?
Yes. Email a list with the brand, full model, required quantity and specifications for each item. Include the destination and any target delivery date so the requirements can be reviewed together.
How can I ask for an order update?
Email or message us with your order or invoice reference. Tell us whether you need a product, packing, shipping or delivery update so we can check the relevant stage.
What warranty and return terms apply?
The terms in your specific quotation and confirmed order apply. Ask us to clarify them before ordering, and contact us with your order reference when you need after-sales support.
Tell us what you need to source or resolve
For a new inquiry, send the model, quantity, brand, specifications and destination; email product photos when available. For an existing order, include the order reference and a description of the issue.